15 Minutes That Leverage Your Investment in Training

You've invested in sending your people to training. That's great! But it's not enough. Spending a few minutes with your employee after the training improves their engagement and reduces potential turnover.


Investing in your employees builds trust by demonstrating your active effort to “enroll” them in engagement with the company. This is a key role of the manager. Increasing employee engagement has the potential to improve performance, lower errors, improve customer service, encourage emotional investment in the work (i.e. freely giving more than asked), and substantially increase job retention.


A few simple things you can do to enhance this effect is to voice your desire for a continued win-win relationship after you've sent your employees to training. Below are easy scripts to follow--depending on your relationship with the person being trained.


FOR THE DIRECT SUPERVISOR OF THE INDIVIDUAL BEING TRAINED

Allot: 15 minutes

Key Objective: The gist of this is to find out what they learned and how you can support them.


Prior to the training, schedule a brief meeting to occur sometime soon after the conclusion of the training: “Hey, I know you are doing the ___________ training. I’d like to touch base with you for about 15 minutes to hear about it and learn how I can help you once you complete it. Can we get something on the calendar now?”

Important instructions: For this conversation, foll