The Brilliant Career Advice from Deloitte’s CEO in One Sentence


Most people are terrible bosses. (No, not horrible, like that or that.) Even though they are terrible bosses, it's mostly not their fault. You see, there's very little training for bosses. In fact, most people learn how to manage people from their bosses who themselves are terrible because they never got training so they modeled themselves off of their bosses. And so it goes.

Even if there is training, many bosses bristle at the suggestion that they need it. "Why," they exclaim, "I know how to deal with people. After all, I've been around people most of my life." And so it goes.

When they get promoted, it is not because of their demonstrated competency or capacity to manage people. It's because of their technical proficiency or, worse yet, maybe their seniority. They've been around longer than anyone else. And so it goes.

The good news is, it's extraordinarily easy to become a great boss. Start by implementing weekly or biweekly conversations with each of your direct reports. You can find a template on my website., which serves as the agenda and is to be completed by your subordinates. They then walk you through what they are working on, what challenges they are encountering, and how they propose to solves them. You, as the manager, give feedback on it all. And this is the hallmark of an effective boss.

This advice was recently reinforced by Deloitte's CEO, Cathy Englebert, in an interview with Glassdoor.